Refund policy
Returns & Refunds Policy
We offer a 30-day satisfaction guarantee. This means you have 30 days from the date your order is delivered to contact us if there is an issue with your purchase.
Eligibility for Returns
Due to hygiene and safety reasons, oral care products cannot be returned once opened or used.
You may request a return if:
• The item is unused and unopened
• The item is in its original packaging
• You provide proof of purchase or order number
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without first contacting us will not be accepted.
To request a return, please email:
support@ecobrightsmile.com
Damaged, Incorrect or Faulty Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and we will resolve the issue as quickly as possible.
In these cases we may offer:
• A replacement product
• A refund
• Another suitable solution
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Opened or used oral care products
• Personal care items that have been opened
• Gift cards
• Sale items
Exchanges
If you would like a different product, the fastest way is to place a new order. If your original item is eligible for return, you may return it according to the policy above.
Return Shipping
Unless an item is damaged, faulty, or incorrect, customers are responsible for return shipping costs.
Shipping costs are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: